Frequently Asked Questions

• Please be advised that you may be asked to get undressed during your appointment. This is to help the Physiotherapist see the problem area and give an effective treatment.

• For lower-limb problems we recommend wearing shorts.

• For back/neck/shoulder complaints we advise that ladies wear a vest or strappy top.

• As always, we recommend wearing clothes that are comfortable and allow you to move freely.

• It is preferred that you attend your appointment alone where possible, however, a partner, carer or guardian can be allowed if you would feel more comfortable.

• Under 16’s are to be accompanied by one parent or guardian.

• If you are self-funding your treatment, we accept cash or cheques in our Clinics. Alternatively, our administration team can send over an invoice by email to be paid via BACS transfer.

• Your initial face to face appointment will be between 40-60 minutes depending on appointment type. 

• Follow up appointments will be between 20-45 minutes depending on appointment type.

• Your Physiotherapist or our administration team will able to offer you a more accurate time frame that reflects your treatment. 

• We are accepting new referrals and treating ongoing insurance patients at both clinics.

• Our Swadlincote clinic treats NHS patients registered with a South Derbyshire GP.

• Your level of treatment available is subject to your Insurer’s discretion.